Privacy Policy

Last updated: 10th April 2026

The Ambassador Volunteer Programme (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website.

This programme is delivered in partnership by Devon Information Advice and Support (DIAS) and Parent Carer Forum Devon (PCFD).

1. Information We Collect

We may collect and process the following information:

a) Information you provide directly

Name
Email address
Any messages or enquiries you send

b) Information collected automatically

Browser type and device information
Website usage data (via cookies or analytics tools)

c) Map-related data
If you use the embedded Google Map, Google may collect usage data in accordance with its own privacy policies.

2. How We Use Your Information

We use your information to:

Connect parents and carers with local ambassadors
Process ambassador applications
Provide SEND-related support and information
Improve our website and services
Respond to enquiries

3. Sharing Your Information

We do not sell your personal data.

We may share your information:

Between DIAS and PCFD for programme delivery
With trusted service providers (e.g. website hosting, Google Maps)
Where required by law

Ambassador location data may be displayed publicly in a limited format (e.g. approximate area, not full address).

4. Data Security

We take appropriate steps to protect your personal data from unauthorised access, loss, or misuse.

5. Data Retention

We retain your data only as long as necessary to:

Provide services
Meet legal obligations
Manage ambassador participation

6. Your Rights

Under UK data protection law, you have the right to:

Access your personal data
Request correction or deletion
Object to processing
Request data portability

To exercise these rights, contact us.

7. Cookies

Our website may use cookies to improve user experience and analyse website traffic. You can control cookies through your browser settings.

8. Third-Party Services

This website uses third-party services such as Google Maps. These services may collect data independently. Please refer to their privacy policies for more information.